“The payroll service has a maximum response time of 0.93 seconds.” One of the challenges facing modern IT companies is the regulation of communication between a service provider and a customer. This regulation is often referred to as the service level agreement. Particularly in the API world, SLAs can also be used as a measure to define service level objectives (SLO) when APIs need to be constantly checked with operational and/or contractual metrics. It is not usual for a missed assistance availability target to result in service credits in an ALS, as these figures are met more reliably and have fewer variables than the availability of the service. 2.2 As part of this obligation, API2Cart is also required to provide its customer with the following services: Generous service credit refunds may seem attractive, but they sometimes only cover the time your application has not been able to access the service and, in many cases, need your own diligence to obtain compensation. For example, Cloud Services SLA requires Google specifically for Maps to report the suspected problem within 30 days to qualify for the service credit. Don`t assume that the Supplier, even if it sends default notifications, automatically refunds eligible cancellation periods. For the API, an API contract or API description has been defined, including functional interface specifications (i.e. query and response messages with settings) of operations. The dynamic behavior of API operations during the call has not yet been accurately articulated in terms of QoS (Quality-of-Service) quality and quality. In addition, service support during its life cycle has not been accurately articulated (e.g.B. guaranteed lifespan and average repair time). We are responsible for the ongoing updating of the service and the extension of the range of services.
If the basket, which is in the list of our supported basket, publishes a new version, we guarantee that all API methods available for the previous version of the basket will be supported in 2 months from the date of publication. Also, cost-effective, the cost of the road to this level of service can be incredibly high for small businesses, should you? (a) Twilio Services: To obtain a service credit for Twilio services, the customer must submit a request to Twilio via the Twilio customer service portal available at www.twilio.com/help/contact within thirty (30) days from the last day of the calendar month in which the Customer states that Twilio does not meet or exceed the monthly availability percentage. The availability of Twilio APIs for Twilio services is measured by a third-party provider of service and monitoring services (the “monitoring service”) that issues monthly availability reports available at status.twilio.com. Twilio adjusts the monitoring service`s operating results as required to account for excluded monthly periods. All submissions must include: (i) “ALS claim” as the object of the ticket; (ii) dates and times of monthly time not available; and (iii) any documentation relating to the applicable failure. Each service credit will be applied to future amounts that the customer will have to pay to Twilio for Twilio services. No refund or current value is granted. All ALS claims are verified using the measurements taken by the monitoring service.
(b) SendGrid Services: To obtain a service credit for SendGrid services, the customer must send a request to Twilio via the customer service portal available from support.sendgrid.com within thirty (30) days from the last day of the calendar month in which the customer states that Twilio does not meet or exceeds the percentage of the monthly operating time or the successful connection rate. The ticket must contain the following: (i) “SLA claim” as the object of the ticket; (ii) date and time (A) unavailable monthly time, calculated on the basis of the status page available under status.sendgrid.com, or (B) non-compliance with the successful connection rate; and (iii) any documentation relating to the defect